Radio Silence: Cablevision Goes Dark without Warning

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    Cablevision confirmed to me that all Cablevision service, including internet, cable television and voice-over-internet telephone, was out-of-service for maintenance last night –

 

 

Wednesday night/morning from 1:00 am to 6:00 am. The service outage covered all of 10538.

 Cablevision’s policy, as explained to me, is that they do not notify customers of maintenance outages in advance or after they take place, and do not offer refunds for the hours of service not provided when the reason is planned maintenance.

The concern for 10538 residents who rely on Cablevision for phone service (as I do) is that there was no phone service from 1:00 am to 6:00 am. Therefore, if a home had a fire or security alarm system that included alarm monitoring via a dial-up connection to a monitoring service, there would have been no alarm service during those hours. This would also be true for businesses with automatic alarms that rely on Cablevision phone connections or internet connections.

 I don’t have a fixed opinion about what should be done about this, except that it seems to me that Cablevision should notify customers in advance when they are going to have service down for planned maintenance for several hours or more. They should also notify the customers after the fact that service was not being provided, and perhaps there should be consideration of a refund for customers for the hours that service was not provided.

  Cablevision claimed than none of that is required by their contracts or by applicable regulations, which may be true. However that is a puzzle too. Shouldn’t this be required?

—-Ned Benton, Larchmont.

 

5 thoughts on “Radio Silence: Cablevision Goes Dark without Warning

  1. I also found no television service, alarm, and to make matters worse- no email the next day. I fiddled with my modem and computer all day- and literally wasted hours!! Suddenly it was all restored.

    This is ridiculous- Cablevision has to notify us- what other business in the world operates like this?

  2. I was down for all three Cablevision services from 1AM to atleast about 3:30AM Thursday. (When I got home I noticed a weird light on my modem flashing).I called at 1:15AM and they said it was “matinance” I asked if there were notices sent and they said no. this is very scary as many can live with out TV for a few hours at night, but should an Emergency occur?? Better have that cell phone charged and more importantly KNOW WHAT JURISDICTION you live in!

  3. [quote][i]The Internet is becoming the town square for the global village of tomorrow.[/i]
    – Bill Gates[/quote]

    Mr. Gates and Mr. Benton both are correct. Now we must bring our Towns and Villages and our Nation into the 21st century – as “IP” is even replacing “TV”.

    Either our Internet service providers – their franchise contracts cover “Cable-TV” – or our governments, must implement a very highly reliable broadband information highway, including at least wired dual-path or “WiFi” back-up for all residents.

  4. [i]The Internet is becoming the town square for the global village of tomorrow.[/i]
    – Bill Gates

    Mr. Gates and Mr. Benton both are correct. Not we must bring our Towns and Villages into the 21st century as IP is even replacing “TV”. Either our Internet service providers – their franchise contracts cover “Cable-TV” – or our governments must implement a very highly reliable broadband information highway including at least wired dual-path or “WiFi” back-up for all residents.

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